Shipping Poicy

Welcome!
We know that when you order something special, you want it to arrive quickly and safely. That’s why we’ve put together this guide to help you understand our shipping policy. We want to make sure you feel confident and informed every step of the way.

First and foremost, we aim to process and ship your orders as swiftly as possible. Once you place your order, our team works diligently to prepare it for shipment. We understand the excitement of receiving your new candle warmer or aroma lamp, and we want to minimize your wait time.

When it comes to shipping, we offer reliable delivery service to ensure your order reaches you on time. All products come with free shipping and estimate delivery time is about 5–7 business days, depending on your location.

We also take great care in packaging your items. Each product is carefully wrapped to ensure it arrives in perfect condition. We know that our candle warmers and aroma lamps are not just products; they are pieces of art that enhance your home’s ambiance. We want them to arrive just as beautifully as they left our facility.

Tracking your order is important to us, and we provide tracking information as soon as your package is on its way. This way, you can keep an eye on your shipment and know exactly when to expect it. We believe that transparency is key to a great shopping experience.

If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out. We’re here to help! Our friendly customer service team is always ready to assist you with any inquiries you may have.

Please contact us at simplecandle@gmail.com for assistance with replacement or refund.

Thank you for taking the time to read about our shipping policy. We appreciate your trust in us and look forward to delivering your favorite products right to your doorstep!